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Joined 1 year ago
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Cake day: August 5th, 2023

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  • Yeah, it’s a feature dubbed “queued callback”. Saves your place, it’s a pretty common request. Customers like Delta, Intuit, Pacific Life, Citibank, Dyson, all use the platform I build (Amazon Connect) and do stuff like that.

    Problem is, no one answers a call from an unknown number these days. Some phones are getting smart enough to recognize the number and show that it’s a business, though that’s more anecdotal evidence from my personal device (Pixel Fold with Google Fi carrier).


  • I sell and build call centers for a living.

    Yeah, it’s fake lol. I mean maybe for some businesses it isn’t fake, but usually clients would ask us to make it where “if there’s more than X calls in queue, play the message”. Turns out, there’s always more than X calls in queue. It’s not actually looking at the average.

    It’s kinda weird, some things are just always like that, some things clients want to add in because the average user expects it.

    Someone wanted a repeat caller to get bumped to the front of the queue. Literally encouraging the “if I hang up and call back I’ll get there sooner” people. Awful.