Which is bizarre to me, since you have to imagine the core audience for those movies were middle aged people who saw the originals as kids.
These are the people they needed to draw in, but the real audience was their kids. They wanted to create a new generation of Star Wars fans, and they knocked it out of the park.
I hate talking to customer support more than most but this would be solved almost immediately if you just called. The only thing mildly infuriating here is your own obstinance.